A service is preventative
A service happens whether or not anything's currently wrong. The engineer checks the boiler is running safely and efficiently — combustion, ventilation, key components, general condition — and catches small issues before they turn into breakdowns. It's the same idea as an MOT: routine, scheduled, done annually.
- Basic service: £95
- Intermediate service: £125
- Full strip-down service: £225
A repair is reactive
A repair happens because something's already gone wrong — no heating, no hot water, an error code, a leak. It starts with diagnosis (£99, including the first hour) to establish exactly what's failed, then the actual fix, with any parts quoted before they're fitted.
Why the distinction matters
A service won't fix an existing fault — if your boiler's already broken, you need a repair, not a service. Conversely, a service doesn't require anything to be wrong; it's what keeps you from needing an emergency repair in the first place. Skipping services doesn't save money in the long run — sludge and scale build-up from a neglected system is exactly what caused the fault in our Stourbridge case study.
Which do you need right now?
If something's actively not working, see our boiler repair page. If your boiler's working fine and it's just due its annual check, that's a service — call us to book one in.